UPS reps say customers can require a package only be delivered if someone signs for it. They also say drivers are trained to leave packages out of sight and where customers prefer them to be.
Here are some good tips you might try:
Try to have someone home when your package arrives. Typically you can check the delivery status via online tracking.
Choose a shipping option that requires a signature for delivery. Waiving that requirement might lessen chances of a successful claim.
Leave a note on the door or contact the delivery service to arrange delivery to a neighbor. If you can't do that, ask that the package be left in a less noticeable spot than the front porch, such as along the side of the house or near the garage.
Consider an alternative to home delivery. Have the package shipped to your office, for instance, or to a stay-at-home friend or relative.
Have the delivery service hold your package. The Postal Service won't leave a package at the door unless requested. The mail carrier will leave an "attempted delivery" notice if the item doesn't fit in the mailbox. FedEx and UPS will also hold packages for pickup, if requested.
If the item is valuable, purchase insurance.
Track the order online and report any missing packages promptly to the merchant, delivery service and police. According to UPS, merchants may provide a replacement item and subsequently file a claim with UPS. If you believe mail was stolen, report it immediately to your local postmaster or nearest postal inspector.
If a package is missing, contact your credit card company to see if you are covered. Some card issuers offer complimentary purchase protection that protects against theft and accidental damage for 90 days from the date of purchase.
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